Privacy Policy

Who we are

This website is operated by Tiny Tail Designs.

For the purposes of UK data protection law, Tiny Tail Designs is the data controller for personal information collected through this website and through general enquiries sent directly to us.

If you have any questions about this Privacy Policy or how your personal information is used, you can contact us at:

Email: [email protected]

Information we may collect

We may collect personal information when you use this website, submit a form, send us an email, or contact us about Tiny Tail Designs.

This may include:

• Your name
• Your email address
• Your phone number, if you choose to provide it
• Your business name
• Your website address, if relevant
• Information you provide about your business or website needs
• Messages or enquiries you send to us
• Basic technical information about how you use our website, such as device, browser, IP address, and website usage information

We do not intentionally collect sensitive personal information through this website. Please do not send sensitive information unless it is necessary for your enquiry.

How we use your information

We use personal information to:

• Respond to enquiries and messages
• Discuss your website needs
• Provide information about our services
• Send service-related replies where you have contacted us
• Manage communication with you
• Maintain basic business records
• Improve our website, services, and visitor experience
• Keep our website and systems secure
• Meet legal, tax, accounting, or regulatory obligations

Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following lawful bases:

• Contract: where we need to use your information to take steps before entering into a contract or to provide services you have requested.
• Legitimate interests: where we use your information to run and improve our business, respond to enquiries, manage communication, and keep our website secure, provided your rights do not override those interests.
• Legal obligation: where we need to keep or use information to comply with legal, tax, accounting, or regulatory requirements.
• Consent: where you have clearly agreed to a specific use of your information, such as receiving certain marketing messages or accepting non-essential cookies where required.

Contact forms and enquiries

When you contact us through a form, email, phone, or another method, we use the information you provide to understand your enquiry and respond to you.

If your enquiry relates to becoming a Tiny Tail Designs customer, we may also use your information to discuss your requirements, explain how the service works, and suggest a suitable next step.

Cookies and website analytics

Our website may use cookies or similar technologies to help the site work properly, understand how visitors use the website, improve performance, and support security.

More information is provided in our Cookie Policy.

Who we share information with

We do not sell personal information.

We may share personal information with trusted service providers where needed to run our website, manage communication, maintain systems, improve security, process business records, or meet legal obligations.

These service providers may include website hosting providers, email providers, analytics providers, security tools, professional advisers, and other technical suppliers.

We only share information where there is a proper reason to do so, and we expect service providers to handle personal information securely and lawfully.

International transfers

Some service providers we use may process information outside the UK. Where this happens, we aim to ensure appropriate safeguards are in place to protect personal information in line with UK data protection law.

How long we keep information

We only keep personal information for as long as reasonably necessary.

How long we keep information depends on the type of information and why it was collected. For example, we may keep enquiry information for a reasonable period so we can follow up or refer back to earlier conversations. Business, tax, accounting, or legal records may need to be kept for longer where required.

When information is no longer needed, we will delete it or anonymise it where appropriate.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include secure hosting, access controls, software updates, backups, security monitoring, and limiting access to information where appropriate.

No website or online service can be guaranteed to be completely secure, but we take data protection and website security seriously.

Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for your information to be transferred where applicable

These rights do not always apply in every situation, but you can contact us if you would like to make a request.

To exercise your rights, please contact us at:

Email: [email protected]

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, which is the UK regulator for data protection.

You can find more information at ico.org.uk.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.